FAQs :
Q: What is a glowstick?
A: A glowstick is a plastic tube filled with a chemical and containing also a smaller glass tube filled with a different chemical. When the plastic tube is bent, the glass tube is broken, allowing the two chemicals to mix. The resulting reaction causes the item to glow for a period of from 5 minutes to 12 hours or more, depending on the type of product. This reaction produces chemical luminescence; light without an outside power source and without any noticeable heat.
Q: What makes glowstickfactory products special?
A: Frequently, glow products are described as novelty grade. These are expected to glow only 6-12 hours. To get really long lasting glow, alot of vendors charge more. At
glowstickfactory.com, we would be mortified to hear that one of our products glowed for ONLY twelve hours. Conditions vary and heat will reduce glow time, but even so we expect our products to glow for 18-24 hours. Most of what we sell will still be glowing two days after activation. The record so far is 80 hours for a 1.75 inch
Megasuperglow. Your results will vary, but our products use the highest quality chemicals and are designed for brightness and longevity.
Q: Does ambient temperature affect this reaction?
A: Yes. Cooler temperatures will cause the glowstick to glow longer but less brightly. Warmer temperatures will shorten the duration but give a brighter glow.
Q: Does this occur in nature, or is it Satan's party light?
A: To all of our relief, similar reactions do indeed occur in lovely nature. Witness the firefly and the astounding krill.
Q. Can my glowstick kill me?
A: Decidedly yes. If you jam it into your brain or lodge it firmly in your throat or plunge it through your heart, your glowstick can indeed kill you or others. It is therefore that we recommend not doing any of these things. When used appropriately, your glowstick is as likely to cause harm as any other blunt, 1oz. chunk of plastic.
Q: Are glowsticks really non-toxic?
A: In comparison with cyanide, Draino and arsenic, yes. But we are not always satisfied with the "non-toxic" label. Certainly an intact glowstick is just a piece of plastic, albeit one with greater potential than the average. Remember, however, that it is filled with CHEMICALS and GLASS. The non-toxic label applied to these is somewhat misleading, no? Used properly, glowsticks are fun and safe. But NEVER drink the contents or chew on a
glowstick. If it breaks, you will have a mouthful of mostly hydrogen peroxide and also broken glass. This may work for circus geeks, but for untrained amateur geeks this is dangerous and not much fun.
Q: How do you calculate shipping?
A: The calculator in the shopping cart calculates it automatically We use UPS for most domestic shipments. Overseas customers will probably prefer express service from the US postal Service. There is also a small charge for packing and handling. By and large shipping varies slightly from company to company and we tend to be a little cheaper than the average.
Q: What if an item is out of stock?
A: We generally ship the in-stock portion of the order with a note that we are out of stock on the
item(s) not shipped. We will ship you the rest when they are back in stock. If only out of stock
item(s) ordered, we will notify you of the situation and ask whether you want us to fill the order when stock is available or cancel it out.
Q: Do you have a catalog?
A: Our site is our best catalog. You can however download a small version by clicking on the 'catalog' hyperlink on the 'glowsticks' page. Wholesale price lists available upon e-mail request and wholesale prices are in many cases posted on the individual item pages.
Q: Is there ever breakage in shipping?
A: Yes. Occassionally a necklace or bracelet will fail to activate. This is usually due to rough handling by shippers. There is really nothing we can do. We cannot ship individual replacements-not possible. Accept rare but possible losses of 1-2% as the cost of doing business. We do.
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